Questions? Contact us or call us at +31 (0)30 265 7309

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Customer service

 

Delivery by PostNL

Bronsheim Music has a cooperation with PostNL. We aim at delivering your order as soon as possible. This is mostly within one working day. View the current status of your order www.bronsheimmusic.nl. PostNL deliver your package the first working day following the date of delivery by Bronsheim Music (24-hour service). You can track your package online with Track & Trace. It's also possible to have your package send to a PO Box. Your package will be available from 7.30 next morning. PostNL delivers mail on Saturday. Not at home? PostNL offers the package to the neighbors. You will receive a notice stating the house number where the package has been delivered. If nobody is available PostNL delivers later again. If delivery of the package ultimately not possible, the shipment within three weeks at the Post Office PostNL pick. If you are not home often? Leave the pack on your work, with family or friends deliver.

Delivery time

We strive to deliver orders within 1 working day.

Shipping costs

Shipping costs for a complete set of music are € 9.75 per order for delivery within the Netherlands. Shipping costs for CDs, parts, scores (A4) and ensembles are € 3.00 per order for delivery within the Netherlands. Both amounts are fixed regardless of the number of items per order.
The rates are different for delivery outside the Netherlands (see table);


Delayed delivery

We aim at delivering your order within 1 working day at PostNL. In case of delay, you’ll be notified as soon as possible.

Returns

The following conditions subject to the returning of one or more articles:

  • The articles are to be returned in the original, undamaged package.The articles show no sign of use/copy. CDs with broken seals can not be exchanged and / or returned.
  • The approval period of seven working days from 1 day after receiving the order has not yet expired.
  • The goods are shipped in a proper package. Prefer to use the package that we have used to sent the items sent to you.
  • Include (a copy of) the bill with the shipment, clearly indicating your account number.
  • Please include a letter explaining why the items are to be returned (does not meet expectations, wrong order, wrong delivery).

 

Send shipment to:

Bronsheim Music
T.a.v. Afdeling Retouren
Boedapestlaan 217
3404 VC IJsselstein

The Netherlands

Costs of returning the products are at your own expense. You can choose to send the package registered and / or insured. For packages sent via PostNL you’ll receive a Track & Trace code to track your shipment online. Ensure sufficient postage on the shipment. With insufficient or no postage the package can not be accepted by us and will then be returned to sender. If there is no sender listed on the item, the articles will be lost. The amount you paid (excluding shipping costs) will be refunded at your account within 10 working days after the day your shipment has been received by us.

Complaints

Have you received a damaged or wrong item received, please notify us within 7 working. Do you have other complaints? Please inform us as soon as possible. You can reach us at +31 (0) 30 265 7309 Monday / Friday from 9:00 am to 18:00 pm or by e-mail info@bronsheimmusic.nl. Your complaint will be processed within 7 business days. You will receive a confirmation email.